1. How do we use cookies?
The websites managed by the EUIPO mostly use first-party cookies. These are cookies set and controlled by the EUIPO, not by any external organisation.
The 2 types of first-party cookie we use are necessary cookies and analytics cookies.
Necessary cookies (Always On)
When you visit our website, we use cookies for web session management, authentication and web browser security. These cookies are also implemented to ensure a proper technical functioning of the website, and they help us store user preferences and track usage trends on an aggregated basis. They are set by us and only we can read them. If you select the option of “Only essential cookies”, only these cookies will be activated.
You can set your browser to block or alert you about these cookies. Keep in mind, however, that this may render some aspects of our websites inoperative. For more information on how to block it, please check Section 4: “How can you manage cookies?”
| Name | Purpose | Duration |
|---|---|---|
| ajs_* | One or more cookies with this format may be deployed. They store your visit preferences, records the amount of people that visit our site and tracks whether you've visited it before. | Persistent (365 days) |
| cookieBannerStatus | Stores your cookie preferences (so you won’t be asked again) | Persistent (180 days) |
| GUEST_LANGUAGE_ID | Stores your language preferences for displaying the website | Persistent (365 days) |
| COOKIE_SUPPORT | Checks if the browser supports cookies and makes our website operational | Persistent (365 days) |
| JSESSIONID | One or more cookies with this format may be deployed. They maintain a secure session for you, during your visit | Session |
| TS* | One or more cookies with this format may be deployed. They store information necessary to detect authentication abuses and provide security for your website visit. We use a service based on F5 security solutions. | Session |
Analytics cookies (Possibility to be turned off)
EUIPO has implemented a corporate analytics service for monitoring and evaluating the effectiveness and efficiency of our website. It uses an open-source analytics platform, Matomo, fully controlled by EUIPO under adequate security measures.
The cookies simply assesses how you interact with our website – as an anonymous user (the data gathered does not identify you personally). The statistics are not shared with any third parties or used for any other purpose.
However, you are free to refuse these types of cookies – either via the cookie banner you’ll see on the first page you visit or by opting-out in Section 4 “How can you manage cookies?”
| Name | Purpose | Duration |
|---|---|---|
| _pk_id.* | One or more cookies with this format may be deployed. Recognises website visitors (anonymously – no personal information is collected on the user) | Persistent (13 months) |
| _pk_ses.* | One or more cookies with this format may be deployed. Identifies the pages viewed by the same user during the same visit. (anonymously – no personal information is collected on the user) | Persistent (30 minutes) |
The “cookieBannerStatus” cookie keeps track of your choice in accepting the analytics cookies. It expires after 6 months: once this happens you will be prompted the cookie banner again to renew your choice.
2. Third-party cookies
The EUIPO is active on for social media platforms and offers chat services in order to strengthen our online presence, visibility and provide you with better information services.
If you choose to view and use this third-party content, it requires the use of cookies from external providers, e.g. YouTube, Facebook, LinkedIn and Twitter; and also third-party cookies for providing our online chat services from LivePerson, an external provider.
If you do not use this content, no third-party cookies are installed on your device.
Social Media
We use social media to present our work through widely-used and contemporary channels. Our use of social media is highlighted on our website, for instance, you can watch EUIPO videos, which we upload to our YouTube page, and follow links from our website to Twitter, Facebook or LinkedIn.
We do not set any cookies in our display of social media buttons that connect to those services when our website pages are loaded on your computer (or other devices), or from components from those media services embedded in our web pages. Please note, however, that based on your preferences for these external services, some cookies may be loaded, for example, with your preferences for YouTube videos.
Cookies may also be used in the following cases:
- You can watch EUIPO videos, which we upload (embed) also to our YouTube page. You can also follow links from our website to Twitter and LinkedIn.
- Similarly, by clicking on the LinkedIn button on our website, you will be redirected to the LinkedIn site, which has its own cookie and privacy policies over which we have no control.
- The display of our Twitter feed on this website uses a cookie-free component (provided to us by the European Commission). Clicking on the Twitter icon on this website will re-direct you to the Twitter site, which has its own cookie and privacy policies over which we have no control.
Each social media channel has their own policy on the way they process your personal data when you access their sites. More information can be found here:
Online chat service
To use the Online chat service, you need to first agree with its cookie and privacy policies.
The chat services from LivePerson require the download of LivePerson cookies for the proper functioning of the chat and for operators to know when you last communicated to the Office via chat. These cookies are subject to LivePerson’s privacy policy and will not be deployed unless you decide to use the chat.
| Name | Purpose | Duration |
|---|---|---|
| LPSID-* | Necessary for the functioning of the chat service | Session |
| LPVID | Used for identifying that the user has participated in a chat previously. It does not include the contents of the chat. | Persistent (1 year) |
If you do not agree with the Privacy Policy of LivePerson, we recommend seeking alternate methods of communication with the Office, that are listed in our contact us page.
3. How can you manage cookies?
You can control and/or delete cookies as you wish.
Removing cookies from your device You can remove cookies from your device by clearing the cookie history of your browser, paying close attention to the cookies itself. Please be informed that some settings related to the usage of the Website might be lost (e.g. saved passwords, site preferences);
Blocking or disabling cookies
You can set most modern browsers to prevent any cookies from being placed on your device, but please note that if you block or disable all cookies, some services and functionalities in our website may not work properly or at all.
Managing site-specific cookies
Most modern browsers allow you to determine specific rules for accepting or blocking cookies for specific websites, including options based on the nature of the cookie (first or third party, tracking, etc). For more detailed control over site-specific cookies, check the privacy and cookie settings in your preferred browser.
Managing our analytics cookies
When entering into the EUIPO’s website, a banner will pop out and you will be asked whether to accept cookies for analytical purposes or only continue with necessary cookies. If you do not make a selection and continue to browse the website, all cookies are enabled by default.
You can decide to withdraw or give your consent to enabling all cookies at any time. Choosing not to participate to the anonymised statistics of our corporate analytics service does not affect your navigation experience on our sites.
You can manage your preferences concerning analytics cookies by using the box below. In this box, 'opting in' means accepting all cookies, and 'opting out' means accepting only necessary cookies:
4. What is the ‘Do Not Track’ preference?
Do not track (DNT) is a function that allows visitors to opt out from being tracked by websites for any purpose including the use of analytics services, advertising networks and social platforms. Do not track options are available in a number of browsers including:
If you enable do not track in your web browser, we will respect your choice and your browsing experience on our website will not be tracked for our anonymized statistics. This means analytics cookies will not be enabled regardless to you opting in or out;
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