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IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

October 30, 2020 - #IPNetwork #IPExcellence #IPInnovation

New interactive interface for EUIPO’s Service Charter

New interactive interface for EUIPO’s Service Charter

The Service Charter has a more user-friendly design and new interactive features.

October 21, 2020 - #IPNetwork #IPExcellence #IPInnovation

Stakeholder Quality Assurance Panels (SQAP) Audit on 2, 21 and 22 October 2020

Stakeholder Quality Assurance Panels (SQAP) Audit  on 2, 21 and 22 October 2020

On 2, 21 and 22 October 2020, the EUIPO welcomes users to their second audit on the quality of EUIPO design invalidity decisions (out of the fifteen SQAP audits have taken place so far).

October 08, 2020 - #IPNetwork #IPExcellence #IPInnovation

EUIPO and EIT: Innovation and Intellectual Property hand in hand

EUIPO and EIT: Innovation and Intellectual Property hand in hand

The EUIPO and the European Institute of Innovation and Technology (EIT), have signed an agreement that brings together innovation and intellectual property for the benefit of European small and medium size enterprises (SME).

October 05, 2020 - #IPNetwork #IPExcellence #IPInnovation

EFAA joins forces with the EUIPO to provide support to SMEs

EFAA joins forces with the EUIPO to provide support to SMEs

The EUIPO and the European Federation of Accountants and Auditors for small and medium-sized enterprises (EFAA), have signed an agreement of collaboration to provide support to SMEs

October 01, 2020 - #IPNetwork #IPExcellence #IPInnovation

AG2Review: new quality initiative for Absolute Grounds

AG2Review: new quality initiative for Absolute Grounds

On 1 October, in accordance with Decision No EX-20-06, the EUIPO is launching the ‘AG2Review’ initiative to enhance quality and consistency in absolute grounds examination. AG2Review is a peer-to-peer review of the Office’s AG objection letters before their notification to the trade mark applicant. Letters that have been peer reviewed are easily identifiable by the presence of the AG2Review stamp and the reviewer’s name. However, the responsibility for objecting to a trade mark remains exclusively with the examiner signing the objection letter.

Sidan senast uppdaterad 22-06-2020
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