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IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

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AG2Review: new quality initiative for Absolute Grounds

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URAD EVROPSKE UNIJE ZA INTELEKTUALNO LASTNINO
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AG2Review: new quality initiative for Absolute Grounds

 

On 1 October, in accordance with Decision No EX-20-06, the EUIPO is launching the ‘AG2Review’ initiative to enhance quality and consistency in absolute grounds examination. AG2Review is a peer-to-peer review of the Office’s AG objection letters before their notification to the trade mark applicant. Letters that have been peer reviewed are easily identifiable by the presence of the AG2Review stamp and the reviewer’s name. However, the responsibility for objecting to a trade mark remains exclusively with the examiner signing the objection letter.

This initiative is a result of the User Satisfaction Survey and user feedback received by the Office from the Stakeholder Quality Assurance Panel (SQAP). It is an expression of the Office’s continuous commitment to improvement and the provision of better services to its users.

 

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