Do you need help with your trade mark application?
Our Information Centre staff can guide you both before and during the application process. From the trade mark type to the right goods and services, we can help you make the right choices.
Call our general information phone or email us for help.
Contact us
European Union Intellectual Property Office
(EUIPO)
Avenida de Europa, 4
03008 Alicante
SPAIN
How to get here
- General information
Monday to Friday, except on official holidays
8.30 - 18.30
- Personal deliveries *
Monday to Friday, except on official holidays
8.30 - 13.30
- Access to the EUIPO’s premises
Monday to Friday, except on official holidays
8.30 - 13.30 and 15.00-17-00
General information
+34 965 139 100
Contact form
Please note that Contact form is only for Information purposes. Contacts through this channel will not be taken into consideration to specific file. Please use relevant e-actions in User Area. If required option is not available, please use “Communication back up” (link works only once logged in the User Area).
For more information on how we manage your personal data, please read our Data Protection and Privacy Notice.
* For personal deliveries, please fill in and bring our Document Delivery Receipt in duplicate for each file you would like to submit. Note that as from 1st October 2017, personal deliveries of any document related to EU trade marks are no longer acceptable. Any such document submitted by personal delivery will be deemed not to have been received.
In the event of inconsistency or discrepancy between the English version and any other linguistic versions of this publication, the English language version shall prevail.
Main contacts
| Department | Business Hours | Telephone | |
|---|---|---|---|
| General information | 8.30 - 18.30 | +34 965 139 100 | information@euipo.europa.eu Show |
| E-business support line | 7.30 - 19.30 | +34 965 139 400 | e-businesshelp@euipo.europa.eu Show |
| Complaints | - | - | complaints@euipo.europa.eu Show |
Other contacts
| Department | Telephone | |
|---|---|---|
| External events | - | events@euipo.europa.eu Show |
| Media inquiries | - | Contact the press team |
| Procurement | - | procurement@euipo.europa.eu |
| Jobs | - | candidatures.external@euipo.europa.eu |
| Traineeships | - | Traineeships@euipo.europa.eu |
| Brussels Liaison Office | +32 22304997 | Info-Bruxelles@euipo.europa.eu Show |
| EUIPO Academy-Training and events | - | Academy@euipo.europa.eu |
| School visits | - | academyvisits@euipo.europa.eu Show |
| EUIPO Academy Learning Portal support | - | LearningPortal@euipo.europa.eu |
Applying and filing documents with us
With built-in help and search options our online forms make it easier for you to file your application. They are also safer as you can be sure they will reach us immediately via our secure servers.
In our Forms and Filings page you will find all our online forms, as well as the PDF forms for those services not yet covered by an online solution.
Correspondence regarding a specific file must always be filed via:
- User Area
- Post
- Special courier service
- Hand delivery **
Please always mention the file number.
** Hand delivery: please fill in and bring our Document Delivery Receiptin duplicate for each file you would like to submit. Note that as from 1st October 2017, personal deliveries of any document related to EU trade marks are no longer acceptable. Any such document submitted by personal delivery will be deemed not to have been received.
In the event of inconsistency or discrepancy between the English version and any other linguistic versions of this publication, the English language version shall prevail.
For more information, please consult the FAQs on the new EU trade mark regulation
Contacting examiners
If our information centre staff cannot answer your question, they will put you through to the examiner dealing with your file. Should the examiner be unavailable, our staff will pass on the message and he/she will call you back.
EUIPO holidays and essential services December 2022 and 2023
| Month | Working day business hours | Date of official holiday | Date of permanence* |
|---|---|---|---|
| 2022 December | Mon - Fri 8.30 - 18.30 | Friday 23th to |
Friday 23th Tuesday 27th to Wednesday 28th Thursday 29th Friday 30th |
| 2023 January | Mon - Fri 8.30 - 18.30 | Monday 2nd Friday 6th |
Monday 2nd |
| 2023 April | Mon - Fri 8.30 - 18.30 | Thursday 6th |
Thursday 6th |
| 2023 May | Mon - Fri 8.30 - 18.30 | Monday 1st |
Tuesday 9th |
| 2023 June | Mon - Fri 8.30 - 18.30 | Friday 23rd |
Friday 23rd |
| 2023 October | Mon - Fri 8.30 - 18.30 | Thursday 12th | Thursday 12th |
| 2023 November | Mon - Fri 8.30 - 18.30 | Wednesday 1st | --- |
| 2023 December | Mon - Fri 8.30 - 18.30 | Wednesday 6th |
Wednesday 6th |
| *Permanence refers to EUIPO holidays when the Office provides essential services to users (Information Centre, E-business support line). Deadlines do not expire on these dates. | |||
| Decision EX-22-10 Concerning the days on which the Office is not open for the receipt of documents and ordinary mail is not delivered. | |||
| Decision ADM-22-32 On the timetable of public holidays for 2023 | |||
| Privacy statement on EUIPO’s access management procedure | |||
How to get here
Travelling by road:
The EUIPO's headquarters in Av. de Europa is located approximately 3 km south of the centre of Alicante, off the N-332 (Av. de Elche).
Travelling by air:
Alicante Airport is 5 km south of the EUIPO – 15 minutes by taxi. The C6 bus from the airport to the centre of Alicante has a stop around 1 kilometre away from the Office. Information on bus schedules is available here.
Travelling by rail:
Alicante's main train station, with a daily service to most major Spanish cities, is in Av. de Salamanca. It is a 5 km taxi ride from the Office.
Travelling by bicycle:
The EUIPO’s headquarters is connected with Alicante city center and main train station by a bike lane. There are parking spaces in the Reino Unido roundabout just in front of EUIPO’s main entrance. Information on Alicante cycling itinerary map is available here.