Exclusive new service for Key Users: now you can schedule a call with the examiner directly from your Key User Area.
Pick your preferred timeslot in the ‘Schedule a Call’ tab in the Key User Area, leaving at least two working days before the date of the call.
Don’t forget to indicate in ‘Subject of the call’:
- That you would like to speak to the examiner in charge of the file.
- The file number.
- The reason for your call, to allow the examiner to prepare in advance. This will improve your chances of solving the issue during the call.
This initiative is limited to specific procedures (EUTM, RCD, Opposition, Cancellation, Invalidity) in which there is an examiner in charge of an open file.
Remember that you can always ask to speak to the examiner in charge of the file when calling the Office in case you need to discuss something urgently (e.g. because your deadline is approaching).
We look forward to receiving your feedback on this new service at: