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april 30, 2021 Over het EUIPO
EUIPO Customer Panel on SME operational activities
The EUIPO’s Customer Panel on SME operational activities met on 20 and 29 April to exchange views on how the EUIPO can better meet SME needs with improved or new services.
During the session eleven customers discussed their information and learning needs, how well the EUIPO’s tools and services meet those needs and possible new instruments to support SMEs in their IP journey.
The participants were:
The EUIPO would like to thank the participants and the user associations for taking part in this panel.
The Customer Panels, launched in 2020, aim to involve users in shaping the EUIPO’s services. In fact, the EUIPO has been on a journey for some years now to change how we interact with our users by taking greater account of what they are seeking from a high-quality IP system.
A customer-centric approach
Through this initiative the EUIPO confirms its commitment to improving its customer service – identifying customers’ needs and behaviours, integrating their feedback and delivering solutions adapted to the different customer segments, based on advanced customer research.