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call centre

Do you need help with your trade mark application?

Our Information Centre staff can guide you both before and during the application process. From the trade mark type to the right goods and services, we can help you make the right choices.

Call our general information phone or email us for help.

Contact us

European Union Intellectual Property Office
(EUIPO)

 

Avenida de Europa, 4
03008 Alicante
SPAIN
How to get here

Monday to Friday, except on official holidays
8.30 - 13.30 and 15.00 - 17.00

Personal deliveries *
8.30 - 13.30

General information

+34 965 139 100

information@euipo.europa.eu

+34 965 131 344

Contact form

 

For more information on how we manage your personal data, please read our Data Protection and Privacy Notice.

* For personal deliveries, please fill in and bring our Document Delivery Receipt in duplicate for each file you would like to submit. Note that as from 1st October 2017, personal deliveries of any document related to EU trade marks are no longer acceptable. Any such document submitted by personal delivery will be deemed not to have been received.
In the event of inconsistency or discrepancy between the English version and any other linguistic versions of this publication, the English language version shall prevail.

Main contacts

Department Business Hours Telephone email
General information 08.30 - 18.30 +34 965 139 100 information@euipo.europa.eu Show Hide

We support users by answering their queries, solving incidents or managing complaints. However, we do not offer legal advice or help in defining the scope of protection of a trade mark or design.

Queries submitted to our e-mail address are answered in three working days. E-mail may only be used for informal communication with EUIPO.

In case you need to trace your document sent by fax, you can read more about the receipt of faxes to the general number. More information on documents sent by messenger service or registered mail.

All personal data collected are processed exclusively for quality and statistical purposes.

Learn more about our quality standards.

E-business support line 07.30 - 19.30 +34 965 139 400 e-businesshelp@euipo.europa.eu Show Hide

Contact us if your query is related to our online services.

You can also reach us by e-mail. We will send an answer to your e-mail in two working days.

Complaints - - complaints@euipo.europa.eu Show Hide

Contact the Customer Care - Complaints if you feel the Office has failed in providing a service according to the established rules or practice in relation to specific trade mark and/or design files, or any process directly linked to such files.

Other contacts

Department Telephone email
External Events - events@euipo.europa.eu Show Hide

The EUIPO offers the possibility for groups (from 30 to 450 people) to host events using our facilities or book a guided tour of our premises (up to 30 people). EU institutions and bodies as well as European Union IP offices can also use our Brussels Liaison Office meeting facilities.

Fill in the form below at least three months before the proposed event/guided tour. If available, send the form together with a draft agenda of the event to our email address as indicated above.

Event request form

Your request will be assessed on the basis of the information provided in the form. You will receive notification of the Office’s decision within approximately three weeks of submission.

Please be aware that when submitting the form, you will be asked to accept the General Terms and Conditions for the use of the EUIPO’s facilities and services.

Media inquiries - Contact the press team
Procurement - procurement@euipo.europa.eu
Jobs - candidatures.external@euipo.europa.eu
Traineeships - Traineeships@euipo.europa.eu
Brussels Liaison Office +32 22304997 Info-Bruxelles@euipo.europa.eu Show Hide

Our Brussel's liaison office is located in:

Rue de la Loi 223, 4th floor
B 1040 Brussels

EUIPO Academy - Training, events and school visits - Academy@euipo.europa.eu Show Hide

School visits

Due to the COVID 19 Pandemic, all school visits to EUIPO scheduled for the period September/December 2020 are canceled. Visits for the year 2021 will be under continuous review.

 

The school liaison programme is aimed at giving students a greater understanding of intellectual property and the European Union as a whole.

The visit to the EUIPO includes a presentation providing an overview of the EUIPO’s core business: trade marks, registered Community designs and intellectual property in general, as well as a tour of our premises.

This programme welcomes school children between the ages of 11 to 18 years old.

Visits take place every Thursday of the academic year.

One visit per school will be accepted during term time.

School visit request form

 

EUIPO Academy Learning Portal support - LearningPortal@euipo.europa.eu

Applying and filing documents with us

With built-in help and search options our online forms make it easier for you to file your application. They are also safer as you can be sure they will reach us immediately via our secure servers.

In our Forms and Filings page you will find all our online forms, as well as the PDF forms for those services not yet covered by an online solution.

Correspondence regarding a specific file must always be filed via:

  • User Area
  • Post
  • Special courier service
  • Fax *
  • Hand delivery **

Please always mention the file number.

* Fax: as of 1 January 2018, fax will no longer be an accepted means of communication for filing applications for the registration or renewal of an EU trade mark.
** Hand delivery: please fill in and bring our Document Delivery Receiptin duplicate for each file you would like to submit. Note that as from 1st October 2017, personal deliveries of any document related to EU trade marks are no longer acceptable. Any such document submitted by personal delivery will be deemed not to have been received.
In the event of inconsistency or discrepancy between the English version and any other linguistic versions of this publication, the English language version shall prevail.
For more information, please consult the FAQs on the new EU trade mark regulation

Contacting examiners

If our information centre staff cannot answer your question, they will put you through the examiner dealing with your file. Should the examiner be unavailable, our staff will pass on the message and he/she will call you back.

EUIPO holidays and essential services December 2019 and 2020

Month Working day business hours Date of official holiday Date of permanence*
2019 December Mon - Fri 8.30 - 18.30

Friday 6th
Tuesday 24th to
Tuesday 31st

Friday 6th
Friday 27th
Monday 30th
2020 January Mon - Fri 8.30 - 18.30 Wednesday 1st
Thursday 2nd
Monday 6th
Thursday 2nd
Monday 6th
2020 April Mon - Fri 8.30 - 18.30 Friday 10th
Monday 13th
Thursday 23rd
Thursday 23rd
2020 May Mon - Fri 8.30 - 18.30 Friday 1st ---
2020 June Mon - Fri 8.30 - 18.30 Monday 1st
Wednesday 24th
Monday 1st
Wednesday 24th
2020 October Mon - Fri 8.30 - 18.30 Monday 12th Monday 12th
2020 November Mon - Fri 8.30 - 18.30 Monday 2nd ---
2020 December Mon - Fri 8.30 - 18.30 Thursday 24th to
Thursday 31st
Monday 28th
Tuesday 29th
Wednesday 30th
*Permanence refers to EUIPO holidays when the Office provides essential services to users (Information Centre, E-business support line). Deadlines do not expire on these dates.
Decision EX-19-03 Concerning the days on which the Office is not open for the receipt of documents and ordinary mail is not delivered.
Privacy statement on EUIPO’s access management procedure

How to get here

Travelling by road:

EUIPO's headquarters in Av. de Europa is located approximately 3 km south of the centre of Alicante, off the N-332 (Av. de Elche).

Travelling by air:

Alicante Airport is 5 km south of EUIPO – 15 minutes by taxi. The C6 bus from the airport to the centre of Alicante has a stop around 1 kilometre away from the Office. Information on bus schedules is available here.

Travelling by rail:

Alicante's main train station, with a daily service to most major Spanish cities, is in Av. de Salamanca. It is a 5 km taxi ride from the Office.

Lapa pēdējoreiz atjaunināta 30-06-2017
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