IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

Strategic Plan 2025 Programmes and Projects

 

Boards of Appeals	ShowHide
Boards of Appeal IP tool Improve eSearch Case Law tool

 

Agile workflow tools	ShowHide
IP tool ex parte designs Business Agility Orchestrator

 

Effective working tools	ShowHide
E3U2: New generation tools E3U2: TMmeaning Advanced E3U2: Pre-Assessment

 

Customer-centric approach	ShowHide
Customer focus Customer success solutions Customer relationship management (CRM)

 

SME programme	ShowHide
SME supportive instruments SME website SME outreach and communication SME network and collaboration SME data driven science

 

Expand and broaden the use of Alternative Dispute Resolution	ShowHide
ADR Awareness, Capacity building and Quality ADR Digital environment ADR Stakeholder engagement and Cooperation Establishment of the Mediation centre