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IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

#IPExcellence

agosto 08, 2022 - #IPNetwork #IPExcellence #IPInnovation

Customer Service Charter Q2 2022 data

Customer Service Charter Q2 2022 data

The Customer Service Charter (CSC) describes the level of service excellence the EUIPO aims to deliver. Through the CSC, the Office manages customer expectations concerning the delivery of products, quality standards, and conflict resolution.

marzo 28, 2022 - #IPNetwork #IPExcellence #IPInnovation

Filings, applications, quality and customer service: 2021 in review

Filings, applications, quality and customer service: 2021 in review

The EUIPO forecasts  the demand and supply of European Union Trade Marks (EUTMs), Registered Community Designs (RCDs), and associated Office products and services, by identifying and assessing the main risk existing in the complex and volatile global macroeconomic and geopolitical ecosystem in which the Office operates. In 2021, this was further accentuated by the COVID-19.

marzo 21, 2022 - #IPNetwork #IPExcellence #IPInnovation

Digital horizons: The EUIPO’s new digital services to help customers on their IP journey

Digital horizons: The EUIPO’s new digital services to help customers on their IP journey

As the SP2025 steams ahead, delivering upon its goals with each passing day, we have set our sights on delivering more robust, tailored and user-friendly digital experiences for our customers.

febrero 28, 2022 - #IPNetwork #IPExcellence #IPInnovation

Positive perception on our Call back service

Positive perception on our Call back service

Recently, the Office carried out a survey with our customers to evaluate the Call Back Service. Our latest survey shows that 94% of our customers are satisfied with the Call Back service.

febrero 23, 2022 - #IPNetwork #IPExcellence #IPInnovation

Quality in decisions reached record levels in 2021

Quality in decisions reached record levels in 2021

To give users a say in the Office’s quality processes, the Stakeholder Quality Assurance Panels (SQAP) were initiated to carry out audits on a sample of real decisions.

Az oldal utolsó frissítése 03-03-2022
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