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IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

#IPExcellence

October 01, 2020 - #IPNetwork #IPExcellence #IPInnovation

AG2Review: new quality initiative for Absolute Grounds

AG2Review: new quality initiative for Absolute Grounds

On 1 October, in accordance with Decision No EX-20-06, the EUIPO is launching the ‘AG2Review’ initiative to enhance quality and consistency in absolute grounds examination. AG2Review is a peer-to-peer review of the Office’s AG objection letters before their notification to the trade mark applicant. Letters that have been peer reviewed are easily identifiable by the presence of the AG2Review stamp and the reviewer’s name. However, the responsibility for objecting to a trade mark remains exclusively with the examiner signing the objection letter.

September 30, 2020 - #IPNetwork #IPExcellence #IPInnovation

EUIPO and ECN join forces to support young companies

EUIPO and ECN join forces to support young companies

Some entrepreneurs and start-ups, particularly at the early stages of setting up a business, find it hard to get the financial backing necessary to take their innovative ideas off the ground. Others, often due to lack of familiarity with the topic, fail to see the benefits of protecting intellectual property when deciding to take their business forward. To a large degree, the chances of success depend on the quality of the information SMEs have at their disposal.

September 08, 2020 - #IPNetwork #IPExcellence #IPInnovation

2020 User Satisfaction Survey – latest results are out!

2020 User Satisfaction Survey – latest results are out!

The results of the 2020 User Satisfaction Survey are now available on the EUIPO website. One of main feedback mechanisms used by the EUIPO, this survey aims to measure user satisfaction with our products and services, identify areas for improvement and facilitate change in line with evolving customer needs and expectations.

August 24, 2020 - #IPNetwork #IPExcellence #IPInnovation

Service Charter: second quarter 2020 results available

Service Charter: second quarter 2020 results available

The results of the second quarter of 2020 show the effects of the measures taken by the Office to help customers cope with the difficult situation presented by the COVID-19 pandemic.

July 30, 2020 - #IPNetwork #IPExcellence #IPInnovation

EUIPO's top 25 e-Users Q2 2020

EUIPO's top 25 e-Users Q2 2020

The ranking of our top online users in the European Union is now available online for the second quarter of 2020

Posljednji put ažurirano 03-12-2020
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