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The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

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Stakeholder Quality Assurance Panels (SQAP) Audit on 2, 21 and 22 October 2020

OHIM

URED EUROPSKE UNIJE ZA INTELEKTUALNO VLASNIŠTVO
(žigovi i dizajni)

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Stakeholder Quality Assurance Panels (SQAP) Audit on 2, 21 and 22 October 2020

 

On 2, 21 and 22 October 2020, the EUIPO welcomes users to their second audit on the quality of EUIPO design invalidity decisions (out of the fifteen SQAP audits have taken place so far).

Twelve users representing ten user associations are meeting virtually to check a sample of decisions against our quality criteria.

The audit participants and their respective user associations are


Marieke

Westgeest

AIPPI

Richard

Mair

ANIPA

Pierre

Massot

APRAM

Eva

Toledo

ASIPI

Carsten

Johne

BUSINESSEUROPE

Jade

MacIntyre

CITMA

Nils

Bürglen

ECTA

Tomasz

Grucelski

ECTA

Elizabeth

Logeais

ICC

Michael

Hawkins

INTA

Christian

Spintig

INTA

Cristina

Rolando

MARQUES

 

SQAP was launched by the EUIPO in 2017 aiming to integrate the user’s perspective into the quality management system and to narrow the gap between the users’ perception of quality and the quality measured by the Office. In SQAP, users contribute directly to improving the quality of the Office decisions.

The EUIPO would like to thank the users and user associations for taking part in this initiative.

For more information on SQAP, please visit the SQAP webpage.

 

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