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The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

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EUIPO Customer Panel on Payment Services

OHIM

URED EUROPSKE UNIJE ZA INTELEKTUALNO VLASNIŠTVO
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EUIPO Customer Panel on Payment Services

 

The EUIPO Customer Panel on Payment services met on 10 December, for the second of two online workshops dedicated to the EUIPO’s payment methods, tools and support services.

Nine customers discussed the information, guidance and assistance they need, how effective the EUIPO payment methods, tools and support services are, possible improvements and new payment methods.

The participants were:

 

The EUIPO would like to thank the participants and the user associations AIM, BMM, CITMA, ECTA for taking part in this panel.

The Customer Panels, launched by the EUIPO in 2020, aim to involve users in shaping the EUIPO’s services.

Through this initiative, the EUIPO confirms its commitment to improving its customer service – identifying customers’ needs and behaviours, integrating their feedback and delivering solutions adapted to the different customer segments.

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