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October 19, 2020 About the EUIPO

EUIPO Customer Panel on the new Key User Programme


 

The EUIPO Customer Panel on the new Key User Programme met today, 19 October, for the last of a series of two online workshops dedicated to EUIPO’s support services to customers.

During the sessions, 11 customers (representing 7 user associations) discussed the information, guidance and assistance they need, what is expected of the EUIPO, how effective the EUIPO customer support services and the Key User Programme are, opportunities for improvement and possible new services.

The users and their respective user associations are:

Mette

ANDERSEN

AIM

Martina

Eberle

BUSINESSEUROPE

Tania

CLARK

CITMA

Giles

Corbally

ECTA

Franc

Enghardt

ECTA

Philipp

HOMANN

ECTA

Stephan

Biagosch

GRUR

Johannes

Fuhrmann

INTA

Sarka

Petivlasova

INTA

Peter

Olson

INTA

Karina

Dimidjian-Lecomte

MARQUES


The EUIPO would like to thank its users and their user associations for taking part in this panel.

The Customer Panels, launched by the EUIPO in 2020, aim to involve users in shaping the EUIPO’s services.

Through this initiative, the EUIPO confirms its commitment to improving its customer service – identifying customers’ needs and behaviours, integrating their feedback and delivering solutions adapted to the different customer segments.


 
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