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October 02, 2017 About the EUIPO

Stakeholder Quality Assurance Panels Project: SQAP


Stakeholder Quality Assurance Panels

 

On 2-3 October 2017, EUIPO welcomes an external audit on the quality of opposition decisions.

In its 2020 Strategic Plan, EUIPO sets the goal of enhancing customer-driven quality services by being user-oriented and focusing on the quality of EUIPO’s products and services. In this context, Stakeholder Quality Assurance Panels (SQAP) is an innovative project aiming at involving users in the quality management of the Office and in contributing to the quality of the Office decisions.

In the form of Stakeholder Quality Assurance Panels (SQAP), this is the third of a series of quarterly pilot audits in 2017. The main objective of this project is to involve stakeholders in the Office’s quality processes, in order to bridge the gap between the users’ perception of quality and the internal quality measurement results.

During two days, 14 auditors representing eight User Associations will check EUIPO opposition decisions to assess their quality in accordance with the established Office quality criteria. The checks are conducted on a sample of decisions already checked ex-post and following the same methodology by ex-post quality checks.

The auditors representing the following User Associations involved in the third SQAP audit are:

This is a great learning opportunity for both the Office and its users. Giving the users the chance to play a proactive role in the Office quality processes will be very valuable for them and their clients. With the SQAP, we will also gather the users’ feedback and create a dialogue, aiming to ultimately integrate this input into the Office quality system.

EUIPO would like to thank the representatives of User Associations for taking part in this valuable exercise.

If you wish to participate in SQAP we encourage you to contact your user association. The next SQAP audit is planned for January 2018.