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The EUIPO is committed to providing a quality service to its users in every sense. Tools, products, processes and IT solutions all help the Office to improve operational effectiveness and present users with state of the art solutions for their business needs. This section contains documents on the Office’s operational processes, including decisions of the Executive Director, and relevant documentation from its Management Board meetings.
Decision on the internal structure of the Office
This Decision of the Executive Director sets out the structure of the Office, including its division into departments and services. It sets out the responsibilities and roles of each department.
The Work Programme covers all the Office’s planned activities for the year ahead taking into account the key assumptions on volumes (trade marks and designs received) and their impact on its operations.
Each year the Office releases its Annual Report, showing its main activities and achievements over the course of the previous year, with data, statistics and other related information.
The aim of the User Satisfaction Survey is to measure the degree of user satisfaction with the services offered by the Office. It has been carried out at EUIPO since 2005.
| Document | Date | Download |
|---|---|---|
| Management Board of the Office | More Details >> | |
| EUIPO Service Charter | More Details >> | |
| SP2020 Benefits report | ||
| SP2020 achievements assessment report |
| Title | DIN | Created | View |
|---|
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Translated from English into the other languages of EU by the Translation Centre for the Bodies of EU EUIPO Language Policy
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