Terms and Conditions of Use for the 'Correspondence alternative e-operation
As referred to in point 2 c) of the Annex 2 of the ED Decision on Communication by electronic means, EX-19-1 of 18/01/2019.
c) Applications, communications or other documents sent to the Office
The User Area allows the user to submit applications, communications or documents electronically. As a rule, once an application, communication or other document has been filed electronically, subsequent applications, communications or other documents in the same case should be submitted in the same way.
Within the User Area the 'Correspondence alternative' button can also be used. It can only be used when one of the following two conditions are met.
- No specific e-operation is available in the User Area.
- A specific e-operation is available in the User Area, but this e-operation is temporarily not accessible due to technical malfunction. When this specific e-operation is either the e-filing of an EUTM application or the e-renewal of an EUTM registration, the conditions laid down in Article 4, paragraph 6 of Decision EX-19-1 of the Executive Director must be complied with, namely that the applicant for registration or renewal needs to resubmit the same request (same content) via the specific e-operation in the User Area within three working days of the original submission. For more details see Article 4, paragraph 6 of Decision EX-19-1 of the Executive Director.
An electronic receipt of the application, communication or document sent via the 'Correspondence alternative' e-operation will be provided in the form of a ‘sent confirmation’ in the ‘sent’ items of the User Area.