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At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

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Stakeholder Quality Assurance Panels Project (SQAP) audit 13, 26 and 27 November 2020

OHIM

EUROPEAN UNION INTELLECTUAL PROPERTY OFFICE
(Trade Marks and Designs)

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Stakeholder Quality Assurance Panels Project (SQAP) audit 13, 26 and 27 November 2020

 

On 13, 26 and 27 November 2020, the EUIPO welcomes users to their fifth audit on the quality of EUIPO absolute grounds decisions (out of the sixteen SQAP audits have taken place so far).

Eighteen users representing eleven user associations are meeting virtually to check a sample of decisions against our quality criteria.

The audit participants and their respective user associations are:

SQAP is a project launched by the EUIPO in 2017 aiming to integrate the user’s perspective into the quality management system and to narrow the gap between the users’ perception of quality and the quality measured by the Office. In SQAP, users contribute directly to improving the quality of the Office decisions.

The EUIPO would like to thank the users and user associations for taking part in this initiative.

For more information on SQAP, please visit the SQAP webpage.

 

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Page last updated 11-12-2020
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