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March 31, 2017 Website

EUIPO, EU-OSHA, CdT win European Ombudsman award for good administration

30 March 2017, Brussels - EUIPO, together with EU-OSHA, the European Agency for Safety and Health at Work and CdT, the Translation Centre for the Bodies of the European Union, won an award in the category 'Excellence in citizen/customer focused services delivery' for an innovative way of managing multi-lingual websites.

Entries were judged on the extent to which they demonstrated good public administration and notably a culture of service and commitment to improving the lives of EU citizens, whether the population as a whole, or smaller groups of people.

Managing a multilingual website in 23 languages is challenging and there is no getting away from the fact that maintenance and cost are real issues. Rising to that challenge, the web, communication and language technology teams at EU-OSHA, EUIPO and the CdT have collaborated in an innovative project that makes the running of multilingual websites a lot more manageable. Thanks to this joint effort, EU citizens can access EUIPO’s and EU-OSHA’s websites in their own languages - an effort recognised and awarded during the Ombudsman Award ceremony.

Launched in October, the Award attracted 90 nominated projects from the main EU institutions as well as many agencies and other bodies. Among the winners, the European Commission’s Directorate Generals for Environment (DG ENV), for Climate Change (DG CLIMATE) together with the Execute Agency for SMEs (EASME) won an award in the 'Excellence through collaboration' category for its LIFE programme fighting air pollution in Poland. The European Commission’s Directorate General for Health and Safety (DG SANTE) won the 2017 Award for its project on 'EU collaboration to help patients with rare diseases'.

"The EU civil service is sometimes under-appreciated. It is rightly held to account by my office, journalists and others but there should also be room for recognition of a task well done. It is very fitting that this should happen around the significant anniversary of the founding Treaty of Rome," said the European Ombudsman, Ms O'Reilly. "I have been struck by the quality of the nominations, small and large-scale, across an array of policy areas and sometimes involving several institutions. They showcase the individual and collective efforts to make a positive difference."

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