From 3 to 5 October 2018, the EUIPO welcomes the seventh audit performed by users on the quality of EUIPO decisions.

19 users representing 12 User Associations meet at the EUIPO premises to check a sample of opposition decisions according to the Office’s quality criteria.

The participants in this audit, along with their respective User Associations, are:

The EUIPO would like to thank the representatives of User Associations for taking part in this initiative.

About SQAP

In its Strategic Plan 2020, the EUIPO set itself the goal of enhancing customer-driven quality services by being more user-oriented and focusing on the quality of its products and services.

SQAP contributes to achieving this goal by involving users in the quality management of the Office. The Office uses their feedback to improve the quality of its decisions, as well as to bridge the gap between users’ perception of quality and the internal quality measurement results.

SQAP is a learning exercise for both the Office and its users: users play an active role in the Office’s quality processes and the Office, based on their input, takes actions to improve the quality of its products.

Members of User Associations can contact their respective association for information on how to participate in the SQAP audits.