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July 05, 2018 About the EUIPO

Stakeholder Quality Assurance Panels Project (SQAP) audit


From 4 to 6 July 2018, the EUIPO welcomes the sixth audit performed by users on the quality of EUIPO decisions.

This is the first audit on absolute grounds decisions and follows a series of quarterly audits on decisions on oppositions, which began in 2017.

Fourteen users representing eight User Associations are meeting at the EUIPO’s premises to check a sample of absolute grounds cases according to the Office’s quality criteria.

The participants in this audit, along with their respective User Associations, are:

Constance Laënnec-Cuny   APRAM
Christian Duran   ASIPI
Geoff Weller   CITMA
Tobias Dolde   ECTA
Angelica Lodigiani   ECTA
Stephan Biagosch   GRUR
Jana Bogatz   GRUR
Ana de Sampaio   ICC
Paola Ruggiero   INTA
Pablo Amat Rodriguez   INTA
Alicja Zalewska   INTA
Roland Mallinson   MARQUES
Zsófia Klauber   MARQUES
Bas Kist   MARQUES

The EUIPO would like to thank the users and their User Associations for taking part in this initiative.

About SQAP

In its Strategic Plan 2020, the EUIPO set itself the goal of enhancing customer-driven quality services by being more user-oriented and focusing on the quality of its products and services.
SQAP contributes to achieving this goal by involving users in the quality management of the Office. The Office uses their feedback to improve the quality of its decisions, as well as to bridge the gap between users’ perception of quality and the internal quality measurement results.

SQAP is a learning exercise for both the Office and its users: users play an active role in the Office’s quality processes and the Office, based on their input, takes actions to improve the quality of its products.

Members of User Associations can contact their respective association for information on how to participate in the SQAP audits.

 


 
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