Following our survey on 9 March your top 5 Key User services chosen were:
- one-on-one direct access to Key User Manager, examiner and IT specialist
- revamped and tailored Key User Area
- tailored communication
- tailored training
- Key User forum
A new initiative on direct access has already been launched.
Would you like to speak to the examiner on your file? Just call the EUIPO Information Centre and you will be put through immediately. If he or she is unavailable, you will be called back.
Remember, you can also schedule a call with the examiner on your file directly from the User Area.
Where possible, the remaining actions will be taken into account in the new Key User approach under the SP2025. Watch this space!