To apply for an account in the IP Enforcement Portal, you will need a valid IPR registered in the European Union (EU). The IPR selected in your account request is only used during the registration process to authenticate the requestor as an IP rights holder and to send him or her a letter to the registered company address.
If you already have a valid registered trade mark or design (national, EU or international) within the EU you can request an account through our online system at:
For security reasons, the IPR owner will receive a physical letter per courier service at the address indicated in the register (a reference can be indicated). This letter will contain a code that needs to be sent back to us via email to email@example.com . We will then send you a link to a user account where you can set up a password. A second letter will follow with a PIN SAFE for secure authentication. You will need the PIN SAFE once you are logged in, for entering product information.
Registration and use of the IP Enforcement Portal are totally free of charge.
The EUIPO, through the EU Observatory, under Regulation (EU) No 386/2012 , creates and develops technical tools to prevent and tackle the infringement of IP rights and to distinguish genuine products from counterfeits.
An account can be requested by a legal representative. However, for security reasons, the IPR owner will receive a physical letter per DHL at the address designated in the register (a reference can be indicated). This letter will contain a code that needs to be sent back to us via email.
Unless otherwise requested, the person remitting the safety code (either the rights holder or legal representative) will become a master user of the account. The master user has the administrative rights to manage the account for the creation of subaccounts and access rights. For this reason, the master user account must be linked to a nominal email address and cannot be a general mailbox.
Once the client account has been created, the Legal Representative has to be appointed under Company Information/Company Details/Update/Add Legal Representative. See section “Company and Product Information”.
Please note that the email address to activate a password is: firstname.lastname@example.org.
Sometimes emails with links go to the spam folder. It is recommended to check your spam folder before proceeding to the next step. If you do not find the abovementioned email, please contact us at: email@example.com . We will reset your account and the link will be sent to you again.
The tool is built on two layers. The most sensitive information is protected under PIN SAFE. You will need the PIN SAFE once you are logged in for entering product information or access the Application for Action (AFA) information. In Product Portfolio, you should click on unlock the operation:
You can always use the same PINsafe. It is not necessary to request a new PINsafe each time you access the tool.
The PINsafe consists of four numbers. You need to enter the letters in the second row that correspond with the numbers of your PINsafe in the first row. Here is an example:
If the PINsafe was ‘1386’, the code to enter would be ‘THDB’.
Position 1 -> T
Position 3 -> H
Position 8 -> D
Position 6 -> B
Please note that the letters need to be written as CAPITALS.
If you entered the tool but you did not receive the PIN SAFE, you can request a new PIN under the image with numbers and letters by clicking on Request new PIN.