The first section of the contact form – Personal information – displays a data summary for the owner/applicant or representative, depending on the type of user that is logged in. To view the full details, click on the 'arrow' icon inside the table.
In the second section – Grounds – you can select your reason for contacting us. Please note that the EUIPO does not accept letters or documents relating to a specific file by email: such correspondence must always be filed via your User Area, or by fax, post or courier. In the three latter cases, please always mention the file number.
- What can the contact form be used for?
The drop-down menu under the heading 'Ground' contains the following options:
For requesting general information about EUIPO, for European Union trade mark and Registered Community design application filing enquiries, and for questions concerning procedures (fees, priority, seniority, etc.).
For urgent technical issues (e-filing applications, oppositions, renewals, user area, etc.).
Please provide as much information as possible including screenshots of error messages.
Suggestions and feedback
For providing feedback or suggestions on procedures or EUIPO's website.
EUIPO administrative document request
For requesting administrative documents that you cannot find on the website.
For requesting more information on specific files.
For filing a complaint about EU trade mark and Registered Community design proceedings.
I am experiencing problems accessing my account
For queries regarding EUIPO website log-in or password issues.
- Filling out the Contact form
Choose an option from the drop-down menu, give your query an appropriate ID number to identify your company or file and complete the 'Comments' field.
Attachments can be added by clicking on the 'Browse…' button below the 'Comments' field.
If you want to receive a copy of your enquiry as an administrative email within your user area, tick the 'Send copy' box (only available to users that have previously requested receiving official communications electronically).
In the case of EUIPO administrative document requests, you can choose how documents are sent to you. We recommend the option 'By email' as it is the quickest and most efficient delivery method.
For information requests, there is an information box (and a link to more details), inviting you to check whether the information you are requesting is available in the EUIPO database before submitting the contact form.
N.B.: Formal complaints do not constitute a notice of appeal against EUIPO's decision, queries about EUIPO examiners' decisions should be submitted as Appeals.