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Communications

You will receive official EUIPO communications in this section (if you choose the option to receive communications in your User Area when registering).

 

If you did not choose the option to receive official EUIPO communications electronically when registering, you can choose to do this at any time in the options section of your User Area.

Click on the envelope icon Communications icon in the Communications tab, which is on the left-hand sidebar.

There are four tabs in the Communications section of the User Area:

  • New — new communications are received here.

  • Pending — communications are stored here for later.

  • Sent — communications that have been successfully sent can be viewed here.

  • Archive — communications are stored here for future use.

Note: communications stored in the Archive and Sent tabs are automatically deleted after 30 days. If you wish to view them after this time, please go to detailed file view in eSearch plus.

 
  • Actions' tabs

    Below is a list of action tabs and their functions.

    Filter
    Click on 'Filter' to open a drop-down menu. Choose the filters you want to apply or create new ones. If you want to remove a filter, click on the bin icon Bin icon

    Move to
    Communications can be moved to another tab. Select the one you want to move, click on the 'Move to' button and choose from the options Pending or Archive.

    Send to
    You can 'Send to' or 'Forward' communications to the recipient of your choice (one at a time). Click on the checkbox on the left-hand side of the row in the table; then, click on 'Send to' and choose from the options 'My email' or 'Other email'.

    Your email address is automatically filled in when you choose 'My email'.

    Enter the recipient's email address when choosing 'Other email'.

    Download
    Click the 'Download' button and tick the boxes to generate a compressed file (ZIP format) of your selected communications.

  • Preview & download communications

    Communications can be previewed and downloaded in a pop-up window accessed via this icon Download icon on the right-hand side of the row in the table.

    Note: you must have the Adobe Acrobat plugin installed to preview the PDF in the pop-up window.

  • View in eSearch plus

    Click on this icon View icon next to a communication to open eSearch plus in a new tab.

  • Keep track of your communications

    Click on this icon View icon to consult every detail regarding the actions carried out in your communications.

  • Quick search field

    Click on the magnifying glass Search icon in the top right-hand search box to search in your communications. The search will only generate results from the tab you have selected (New, Pending, Sent or Archive).

  • Reply to communications

    Click on the 'Reply' button next to your communication Pending reply button You will be redirected to eSearch plus detailed view where you can view the file's information. Different reply options are available. When you select your reply, a communication form will pop up. When you reply you will see the button next to the communication in the Communications menu turns green Replied button

    Note: the 'Reply' button turns green only when a communication is replied to from your Communications page in the User Area. If you reply to a communication away from your User Area, the button remains orange.

Page last updated 24-02-2018
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