Do you need help with your trade mark application?
Our Information Centre staff can guide you both before and during the application process. From the trade mark type to the right goods and services, we can help you make the right choices.
Call our general information phone or email us for help.
European Union Intellectual Property Office
Avenida de Europa, 4
How to get here
Monday to Friday, except on official holidays
8.30 - 13.30 and 15.00 - 17.00
Personal deliveries *
8.30 - 13.30
* For personal deliveries, please fill in and bring our Document Delivery Receipt in duplicate for each file you would like to submit.
|General information||08.30 - 18.30||+34 965 139 firstname.lastname@example.org Show|
We support users by answering their queries, solving incidents or managing complaints. However, we do not offer legal advice or help in defining the scope of protection of a trade mark or design.
Queries submitted to our e-mail address are answered in three working days. E-mail may only be used for informal communication with EUIPO.
In case you need to trace your document sent by fax, you can read more about the receipt of faxes to the general number. More information on documents sent by messenger service or registered mail.
All personal data collected are processed exclusively for quality and statistical purposes.
Learn more about our quality standards.
|E-business support line||07.30 - 19.30||+34 965 139 email@example.com Show|
Contact us if your query is related to our online services.
You can also reach us by e-mail. We will send an answer to your e-mail in two working days.
Contact the Complaints Unit if you feel the Office has failed in providing a service according to the established rules or practice in relation to specific trade mark and/or design files, or any process directly linked to such files.
|External Eventsfirstname.lastname@example.org Show|
The EUIPO offers the possibility for groups (from 30 to 450 people) to host events using our facilities or book a guided tour of our premises (up to 30 people). EU institutions and bodies as well as European Union IP offices can also use our Brussels Liaison Office meeting facilities.
Fill in the form below at least three months before the proposed event/guided tour. If available, send the form together with a draft agenda of the event to our email address as indicated above.
Your request will be assessed on the basis of the information provided in the form. You will receive notification of the Office’s decision within approximately three weeks of submission.
Please be aware that when submitting the form, you will be asked to accept the General Terms and Conditions for the use of the EUIPO’s facilities and services.
|Brussels Liaison Office||+32 22304997||Info-Bruxelles@euipo.europa.eu Show|
Our Brussel's liaison office is located in:
Rue de la Loi 223, 4th floor
|EUIPO Academy - Training and events||-||Academy@euipo.europa.eu|
|EUIPO Academy Learning Portal support||-||LearningPortal@euipo.europa.eu|
Applying and filing documents with us
With built-in help and search options our online forms make it easier for you to file your application. They are also safer as you can be sure they will reach us immediately via our secure servers.
In our Forms and Filings page you will find all our online forms, as well as the PDF forms for those services not yet covered by an online solution.
Correspondence regarding a specific file must always be filed via your User Area, fax, post, hand delivery or special courier service. Please always mention the file number.
If our information centre staff cannot answer your question, they will put you through the examiner dealing with your file. Should the examiner be unavailable, our staff will pass on the message and he/she will call you back.
EUIPO holidays and essential services 2017
|Month||Working day business hours||Date of official holiday||Date of permanence*|
|2017 January||Mon - Fri 8.30 - 18.30||Monday 2nd
|2017 February||Mon - Fri 8.30 - 18.30||---||---|
|2017 March||Mon - Fri 8.30 - 18.30||---||---|
|2017 April||Mon - Fri 8.30 - 18.30||Friday 14th
|2017 May||Mon - Fri 8.30 - 18.30||Monday 1st
|2017 June||Mon - Fri 8.30 - 18.30||Friday 23rd||Friday 23rd|
|2017 July||Mon - Fri 8.30 - 18.30||---||---|
|2017 August||Mon - Fri 8:30 - 18:30||Tuesday 15th||---|
|2017 September||Mon - Fri 8.30 - 18.30||---||---|
|2017 October||Mon - Fri 8.30 - 18.30||Monday 9th||Monday 9th|
|2017 November||Mon - Fri 8.30 - 18.30||Wednesday 1st||---|
|2017 December||Mon - Fri 8.30 - 18.30||
|*Permanence refers to EUIPO holidays when the Office provides essential services to users (Information Centre, E-business support line). Deadlines do not expire on these dates.|
|Decision ADM-16-49 relating to the timetable for public holidays for 2017|
Travelling by road:
EUIPO's headquarters in Av. de Europa is located approximately 3 km south of the centre of Alicante, off the N-322 (Av. de Elche).
Travelling by air:
Alicante Airport is 5 km south of EUIPO – 15 minutes by taxi. The C-6 bus from the airport to the centre of Alicante has a stop on the main road within walking distance of the Office.
Travelling by rail:
Alicante's main train station, with a daily service to most major Spanish cities, is in Av. de Salamanca. It is a 5 km taxi ride from the Office.