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IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

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EUIPO Customer Panel on SME operational activities

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EUIPO Customer Panel on SME operational activities

 

The EUIPO’s Customer Panel on SME operational activities met on 20 and 29 April to exchange views on how the EUIPO can better meet SME needs with improved or new services.

During the session eleven customers discussed their information and learning needs, how well the EUIPO’s tools and services meet those needs and possible new instruments to support SMEs in their IP journey.

The participants were:

 

The EUIPO would like to thank the participants and the user associations for taking part in this panel.

The Customer Panels, launched in 2020, aim to involve users in shaping the EUIPO’s services. In fact, the EUIPO has been on a journey for some years now to change how we interact with our users by taking greater account of what they are seeking from a high-quality IP system.

A customer-centric approach
Through this initiative the EUIPO confirms its commitment to improving its customer service – identifying customers’ needs and behaviours, integrating their feedback and delivering solutions adapted to the different customer segments, based on advanced customer research.

For more information on our commitment to our customers, visit the IPExcellence hub

 

 

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Tel. +34 96 513 9100 Fax +34 96 513 1344

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