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IPExcellence

The pursuit of excellence is at the heart of our work.

At the EUIPO we are committed to quality, and putting our customers first. We set ourselves demanding targets, and we measure them quarterly through our Service Charter. Our integrated management systems policy ensures we work to internationally agreed quality standards in all our activities.

 

Excellence and quality are intertwined at the EUIPO; through our working methods, processes and analysis of results, we strive for continuous improvement.

 

We listen to our customers through our User Satisfaction Survey, and our IP for You programme enables us to be in constant contact with them in their own Member States. Our Guidelines  - our trade mark and design practice - are open for consultation, and we align our perception of quality with that of our customers through the Stakeholder Quality Assurance Panels.

 

 

 

September 08, 2020 - #IPNetwork #IPExcellence #IPInnovation

2020 User Satisfaction Survey – latest results are out!

2020 User Satisfaction Survey – latest results are out!

The results of the 2020 User Satisfaction Survey are now available on the EUIPO website. One of main feedback mechanisms used by the EUIPO, this survey aims to measure user satisfaction with our products and services, identify areas for improvement and facilitate change in line with evolving customer needs and expectations.

August 24, 2020 - #IPNetwork #IPExcellence #IPInnovation

Service Charter: second quarter 2020 results available

Service Charter: second quarter 2020 results available

The results of the second quarter of 2020 show the effects of the measures taken by the Office to help customers cope with the difficult situation presented by the COVID-19 pandemic.

July 30, 2020 - #IPNetwork #IPExcellence #IPInnovation

EUIPO's top 25 e-Users Q2 2020

EUIPO's top 25 e-Users Q2 2020

The ranking of our top online users in the European Union is now available online for the second quarter of 2020

July 13, 2020 - #IPNetwork #IPExcellence #IPInnovation

EUIPO joins the WIPO Digital Access Service (DAS)

EUIPO joins the WIPO Digital Access Service (DAS)

 As from 11/7/2020 the EUIPO will become an Office of First Filing, making priority documents for designs (RCD) available in DAS.

July 03, 2020 - #IPNetwork #IPExcellence #IPInnovation

EUIPO Trade Mark Focus Report: 2010-2019 Evolution

EUIPO Trade Mark Focus Report: 2010-2019 Evolution

This new report, showing the progressive success of the European Union trade mark (EUTM) over the last decade, builds upon and updates the first edition of the Trade Mark Focus Report published in 2018.

Последна актуализация на страницата 22-06-2020
На уебсайта ни се използват бисквитки за подсилване на технически характеристики, които увеличават удовлетвореността на потребителите. Освен това използваме механизми за анализ на данни. Кликнете тук за повече информация